Buyer Terms & Conditions

CITYSHOR POP-UP BAZAAR
BUYER TERMS & CONDITIONS
Last Updated: [DD/MM/YYYY]
Welcome to CityShor Pop-Up Bazaar (“Platform”, “CityShor”, “we”, “us” or “our”).
CityShor Pop-Up Bazaar is an online marketplace that enables independent sellers, brands, businesses and exhibitors (“Seller”) to display and offer products for purchase by customers (“Buyer”, “you” or “your”).
By accessing the Platform, creating an account, placing an order or purchasing any product through the Platform, you agree to be bound by these Buyer Terms & Conditions (“Buyer Terms”), together with our Privacy Policy, Shipping Policy, Cancellation & Refund Policy and any other policies displayed on the Platform.
If you do not agree with these terms, please do not use the Platform.
1. NATURE OF THE PLATFORM
1.1 CityShor Pop-Up Bazaar operates as a marketplace/facilitation platform connecting Buyers with independent Sellers.
1.2 Unless expressly stated otherwise, the Seller is the actual supplier of the product purchased by the Buyer.
1.3 Product descriptions, specifications, images, prices, availability, warranties, guarantees and other product-related information are provided by the respective Seller.
1.4 CityShor may facilitate product discovery, order processing, payment collection, communication, logistics coordination, customer support and other marketplace functions.
1.5 The Seller remains responsible for complying with applicable laws relating to the products it lists and sells, including applicable tax, labelling, packaging, product safety, intellectual property, consumer protection and other regulatory requirements.
1.6 Nothing in these Buyer Terms shall be interpreted as excluding or restricting any rights or remedies available to a consumer under applicable Indian law.
2. ELIGIBILITY
2.1 You must be legally competent to enter into a binding contract under applicable law.
2.2 If you are under the applicable age of majority, you may use the Platform only under the supervision and with the involvement of a parent or legal guardian.
2.3 By placing an order, you confirm that the information provided by you is accurate and complete.
3. PRODUCT INFORMATION
3.1 We endeavour to ensure that product information displayed on the Platform is accurate and reasonably current.
3.2 However, product photographs may vary slightly from the actual product due to photography, lighting, screen settings, manufacturing variations or other legitimate reasons.
3.3 The Seller is responsible for the accuracy of product descriptions, specifications, dimensions, material information, quantity, applicable warnings, usage instructions and other product-specific information supplied to the Platform.
3.4 For regulated or packaged products, applicable statutory declarations and labelling requirements must be complied with by the relevant Seller.
3.5 Buyers should carefully review the product description, specifications, size, colour, quantity, applicable terms and return eligibility before placing an order.
4. PRICE, TAXES AND OTHER CHARGES
4.1 The price payable by you will be displayed at checkout before you confirm the order.
4.2 Unless otherwise stated, applicable taxes, shipping charges, packaging charges, platform charges or other applicable charges will be displayed separately or incorporated into the displayed price as required by applicable law.
4.3 The applicable price at the time the order is successfully placed will generally apply to that order, subject to obvious pricing errors, fraud or other circumstances permitted by applicable law.
4.4 Sellers are responsible for issuing appropriate invoices/tax documents where required by applicable law.
5. ORDER PLACEMENT AND ACCEPTANCE
5.1 Placing an order constitutes an offer by you to purchase the selected product.
5.2 After placing an order, you may receive an order acknowledgement. Such acknowledgement does not necessarily constitute final acceptance of the order.
5.3 An order may be cancelled or rejected where, for example:
(a) the product is unavailable;
(b) the Seller is unable to fulfil the order;
(c) there is an apparent pricing or listing error;
(d) the transaction appears fraudulent or unauthorised;
(e) delivery to the provided location is not possible; or
(f) cancellation is required to comply with applicable law.
5.4 Where an order is cancelled after payment has been received, the eligible amount will be refunded in accordance with the applicable refund process.
6. PAYMENT
6.1 Payments may be processed through third-party payment gateways or other authorised payment service providers.
6.2 CityShor does not store complete card, banking or other sensitive payment credentials unless permitted and required under applicable law.
6.3 You must not use another person’s payment instrument without proper authorisation.
6.4 CityShor may suspend or cancel transactions reasonably suspected to involve fraud, unauthorised payment, money laundering, abuse of promotional offers or other unlawful activity, subject to applicable law.
7. CASH ON DELIVERY (COD)
7.1 COD may be offered for selected products, Sellers, locations and order values, subject to availability shown at checkout.
7.2 Where COD is selected, the Buyer must pay the full COD amount to the authorised delivery partner at the time of delivery. The delivery partner may collect the amount on behalf of CityShor and/or the relevant Seller.
7.3 The Buyer must provide a valid delivery address and reachable contact details and must cooperate reasonably with delivery and COD verification.
7.4 CityShor may contact the Buyer to confirm a COD order. CityShor may cancel or hold an unconfirmed, suspicious or potentially fraudulent COD order, subject to applicable law.
7.5 A Buyer should not place a COD order without a genuine intention to accept the product. Repeated refusal of COD deliveries, false orders, abuse of COD or other misuse may result in COD restrictions, cancellation of orders or account restrictions, subject to applicable law.
7.6 If a COD order is refused or returned after dispatch, any applicable return shipping, handling or other charges will be dealt with in accordance with the applicable Shipping, Cancellation & Refund Policy and applicable law.
7.7 For an approved refund relating to a COD order, CityShor may request bank-account, UPI or other payment details necessary to process the refund through a legally permissible method. CityShor will not ask for passwords, PINs, CVV numbers or other confidential payment credentials.
7.8 COD availability, collection, confirmation and refund processes may vary by Seller, product, location and logistics provider. The applicable information displayed at checkout will apply, subject to applicable law.
8. DELIVERY
8.1 Delivery timelines displayed on the Platform are estimates unless expressly stated otherwise.
8.2 Delivery may depend upon the Seller, logistics provider, product availability, destination, weather, public holidays, regulatory restrictions and other circumstances beyond reasonable control.
8.3 You are responsible for providing a complete and accurate delivery address and contact details.
8.4 Delays caused by an incorrect address, refusal to accept delivery, failure to respond to the delivery provider or similar circumstances attributable to the Buyer may affect delivery and refund eligibility.
8.5 Where an order contains products from multiple Sellers, the products may be delivered separately.
9. SHIPPING DAMAGE, WRONG PRODUCT OR MISSING PRODUCT
9.1 If a product is delivered damaged, defective, materially different from the product ordered, or an item is missing, the Buyer should report the issue through the Platform within the applicable complaint period specified for that product/order.
9.2 Buyers may be required to provide photographs, videos, packaging details, delivery documentation or other reasonable information to enable investigation.
9.3 CityShor may coordinate with the Seller and logistics provider to investigate the complaint.
9.4 Where a refund, replacement, repair or other remedy is legally or contractually available, the applicable remedy will be provided in accordance with the relevant product policy and applicable law.
9.5 Buyers should retain the original packaging, invoice and product until the complaint has been resolved where reasonably required.
10. CANCELLATION
10.1 Cancellation may be permitted before the order reaches the stage at which cancellation is no longer reasonably possible.
10.2 Certain products may not be cancellable once processing, customisation, production or dispatch has commenced.
10.3 Any cancellation restrictions applicable to a product should be disclosed on the relevant product page or checkout page.
10.4 Where cancellation is permitted, the refund will be processed according to the applicable Refund Policy.
11. RETURNS AND REFUNDS
11.1 Return and refund eligibility may vary depending on the product category, Seller policy and applicable law.
11.2 Products that are personalised, customised, made-to-order, perishable, hygiene-sensitive or otherwise specifically excluded may have restricted return eligibility where legally permissible.
11.3 Products cannot be excluded from legally mandated consumer remedies merely by describing them as “non-returnable”.
11.4 Where a return is approved, the Buyer may be required to return the product in accordance with the return instructions provided by CityShor or the Seller.
11.5 Refunds will generally be processed through the original payment method or another legally permissible method.
11.6 Refund timelines may depend upon payment gateways, banks and other financial institutions.
11.7 CityShor reserves the right to investigate suspected fraudulent, abusive or repeated misuse of return and refund mechanisms, subject to applicable law.
11.8 Return requests must be submitted through the return/customer-support process specified on the Platform within the applicable return or complaint period shown for the product or order.
11.9 Unless otherwise stated, the Buyer may be required to provide the order number, reason for return, photographs or videos of the product/packaging and other reasonable information needed to verify the request.
11.10 Where a return is approved, the product should generally be returned in the condition required by the applicable return instructions, together with relevant accessories, manuals, tags and packaging where reasonably applicable.
11.11 CityShor or the Seller may inspect the returned product to determine whether the reported issue and the return conditions are satisfied. Nothing in this clause limits any statutory consumer remedy.
11.12 If the product is confirmed to be damaged, defective, materially different from the order or otherwise eligible for a remedy, the applicable remedy may include replacement, repair, refund or another remedy permitted by applicable law and the relevant product policy.
11.13 If a return is rejected because the product is outside the permitted return period, excluded from returns, materially used/damaged by the Buyer, incomplete or otherwise does not satisfy the disclosed return conditions, the product may be returned to the Buyer where applicable.
11.14 Refunds may include the eligible product amount and eligible delivery charges where required by the applicable policy or law. Any non-refundable charge, if legally permissible, will be disclosed where applicable.
11.15 Refunds for prepaid orders will generally be made to the original payment method or another legally permissible method. COD refunds may be made through bank transfer, UPI or another permissible method after the required details are provided and verified.
11.16 Refund processing time may vary depending on the payment gateway, bank, card issuer, UPI provider, logistics provider or Seller. CityShor will initiate an eligible refund within the applicable processing period after approval, subject to the relevant process.
11.17 If only part of a multi-item or multi-Seller order is returned or cancelled, the refund will generally relate only to the eligible returned/cancelled item(s) and applicable charges.
11.18 Promotional discounts, coupons, cashback and vouchers may affect the refund amount and will be handled according to the applicable offer terms, subject to applicable law.
11.19 If a refund cannot be completed to the original payment method because it is unavailable or legally/technically unsuitable, CityShor may use another legally permissible refund method after reasonable verification.
11. PRODUCT AUTHENTICITY AND QUALITY
11.1 Sellers are responsible for ensuring that products listed on the Platform are genuine, lawful, safe and accurately represented.
11.2 Sellers must not list counterfeit, stolen, prohibited, unsafe or unlawfully sourced products.
11.3 If CityShor becomes aware of a product or listing that appears to violate applicable law, intellectual property rights, Platform policies or consumer-protection requirements, CityShor may remove, restrict or suspend the listing or take other appropriate action.
11.4 Nothing in these Terms limits any statutory rights or remedies available to a Buyer concerning defective, unsafe, counterfeit or misrepresented products.
12. PRODUCT WARRANTIES AND GUARANTEES
12.1 Where a manufacturer or Seller provides a warranty or guarantee, the applicable terms will be communicated with or alongside the product information where required.
12.2 CityShor does not automatically provide a manufacturer warranty for products sold by independent Sellers unless expressly stated.
12.3 Warranty claims may need to be made directly with the manufacturer or Seller, depending upon the applicable warranty terms.
12.4 Statutory consumer rights remain unaffected.
13. REVIEWS AND USER CONTENT
13.1 Buyers may be permitted to submit ratings, reviews, photographs or other content relating to products purchased through the Platform.
13.2 Reviews must be genuine and must not contain unlawful, defamatory, threatening, abusive, discriminatory, misleading or infringing material.
13.3 You must not submit reviews in exchange for undisclosed payment or other improper consideration.
13.4 CityShor may moderate, remove or restrict content that violates applicable law or Platform policies.
14. PROMOTIONAL OFFERS
14.1 Promotional codes, discounts, cashback, vouchers and other offers may be subject to separate terms.
14.2 Offers may have restrictions relating to validity period, minimum order value, product category, Seller, payment method or number of uses.
14.3 CityShor may cancel promotional benefits obtained through fraud, abuse or manipulation, subject to applicable law.
15. PROHIBITED USE
You must not:
(a) use the Platform for unlawful purposes;
(b) provide false or misleading information;
(c) impersonate another person;
(d) use stolen or unauthorised payment credentials;
(e) attempt to interfere with the operation or security of the Platform;
(f) introduce malicious code or attempt unauthorised access;
(g) manipulate reviews, ratings, orders or promotional systems;
(h) use the Platform to purchase prohibited or restricted products for unlawful purposes; or
(i) engage in conduct that violates applicable law.
16. PERSONAL INFORMATION
16.1 Personal information collected during account creation, ordering, payment, delivery, customer support or other Platform interactions will be handled in accordance with the CityShor Privacy Policy and applicable data-protection laws.
16.2 Information necessary to fulfil an order may be shared with the relevant Seller, logistics provider, payment processor or service provider.
16.3 CityShor will take reasonable measures to protect personal information against unauthorised access, use, alteration or disclosure, subject to applicable law.
17. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL
17.1 Buyers may contact CityShor through the customer-support channels provided on the Platform for order-related assistance.
17.2 CityShor shall maintain an appropriate grievance mechanism as required under applicable law.
Grievance Officer
Name: [NAME]
Designation: Grievance Officer
Email: [EMAIL]
Address: [REGISTERED OFFICE ADDRESS]
Working Hours: [WORKING HOURS]
17.3 Complaints should include the order number, product details and a description of the issue along with relevant supporting documents.
17.4 Nothing in this section prevents a consumer from exercising any statutory rights or remedies available under applicable law.
18. INTELLECTUAL PROPERTY
18.1 The Platform, including its software, design, branding, logos, text, graphics and other original content, is owned by or licensed to CityShor and is protected by applicable intellectual-property laws.
18.2 Product photographs, trademarks, brand names and other intellectual property belonging to Sellers or third parties remain the property of their respective owners.
18.3 You must not copy, reproduce, distribute, modify or commercially exploit Platform content without appropriate permission.
19. THIRD-PARTY SERVICES
19.1 The Platform may use third-party services including payment gateways, logistics providers, technology providers and communication services.
19.2 Such services may be governed by their respective terms and policies.
19.3 CityShor will not be responsible for matters exclusively attributable to a third-party service provider, except to the extent required under applicable law.
20. PLATFORM AVAILABILITY
20.1 CityShor will endeavour to maintain reasonable availability of the Platform.
20.2 Temporary interruption may occur because of maintenance, technical failures, cybersecurity incidents, telecommunications failures, force majeure events or other circumstances.
20.3 CityShor does not guarantee uninterrupted or error-free availability of the Platform.
21. LIMITATION OF LIABILITY
21.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
21.2 Subject to applicable law, CityShor’s role in relation to products sold by independent Sellers is primarily that of a marketplace/facilitator.
21.3 To the extent legally permissible, CityShor shall not be responsible for losses arising solely from matters attributable to the Seller, including inaccurate product information, manufacturing defects, Seller warranty obligations, unlawful product claims or failure by the Seller to fulfil its obligations.
21.4 This clause shall not be interpreted as excluding any statutory consumer rights or remedies.
22. FRAUD, ABUSE AND ACCOUNT SUSPENSION
22.1 CityShor may suspend or restrict an account where there is reasonable evidence of fraud, abuse, unlawful activity, payment misuse, manipulation of Platform systems or repeated violation of these Terms.
22.2 Where required by law, CityShor may cooperate with competent authorities.
23. CHANGES TO THESE TERMS
23.1 CityShor may update these Buyer Terms from time to time to reflect changes in law, technology, Platform operations or business practices.
23.2 The updated version will be published on the Platform with the revised effective date.
23.3 Continued use of the Platform after the effective date of revised Terms may constitute acceptance to the extent permitted by applicable law.
24. GOVERNING LAW AND DISPUTES
24.1 These Terms shall be governed by the laws of India.
24.2 Nothing in these Terms shall deprive a consumer of any mandatory rights or jurisdiction available under applicable consumer-protection law.
24.3 CityShor will endeavour to resolve customer complaints through its internal grievance mechanism before escalation.
25. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue to apply.
26. ENTIRE AGREEMENT
These Buyer Terms, together with the Privacy Policy, Shipping Policy, Cancellation & Refund Policy and other applicable Platform policies, constitute the terms governing your use of the Platform and purchase of products through it, subject to applicable law.
27. CONTACT INFORMATION
CityShor Pop-Up Bazaar
Legal Entity: [CITYSHOR LLP / EXACT LEGAL ENTITY NAME]
Registered Office: [FULL ADDRESS]
Customer Support: [EMAIL]
Phone: [PHONE]
Grievance Officer: [NAME + EMAIL]
Website: [WEBSITE]
By using CityShor Pop-Up Bazaar or placing an order, you acknowledge that you have read and understood these Buyer Terms & Conditions.