CityShor Legal
Grievance Redressal Mechanism
In line with the Consumer Protection (E-Commerce) Rules, 2020, CityShor Pop-Up Bazaar has appointed a Grievance Officer to address concerns raised by buyers. Use the details below to reach the officer directly, or file a formal complaint through the form on this page.
Grievance Officer
Neville Gandhi
Head of Trust & Safety
Acknowledgement
Within 48 hours
You will receive an acknowledgement from the Grievance Officer within 48 hours of filing your complaint.
Resolution
Within 7 days
Every grievance will be resolved and closed within 7 days from the date it is received.
File a complaint
Minimum 20 characters. Please avoid sharing card or password details.
If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate the matter to the National Consumer Helpline (1915) or file a complaint on the e-Daakhil portal maintained by the Government of India.