CITYSHOR POP-UP BAZAAR
PRIVACY POLICY
CITYSHOR POPUP BAZAAR
Last Updated: [DD/MM/YYYY]
Effective Date: [DD/MM/YYYY]
CityShor Pop-Up Bazaar (“CityShor”, “we”, “us”, “our” or “Platform”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how CityShor collects, uses, stores, shares and protects personal information when you access or use the CityShor Pop-Up Bazaar website, application, services or marketplace (“Services”).
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will seek your consent before processing your personal data for the relevant purpose.
1. ABOUT CITYSHOR POP-UP BAZAAR
CityShor Pop-Up Bazaar is an online marketplace that enables customers (“Buyers”) to discover and purchase products offered by independent sellers, brands, businesses and exhibitors (“Sellers”).
Because CityShor operates a marketplace, certain information may need to be shared with Sellers, payment processors, logistics providers and other service providers to complete transactions and provide the Services.
2. INFORMATION WE COLLECT
Depending on how you use the Platform, we may collect the following categories of information.
2.1 Information You Provide Directly
This may include:
• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• City, state and postal code
• Account login information
• Order information
• Product preferences
• Customer-support communications
• Reviews, ratings, photographs or other content submitted by you
• Information provided when participating in contests, promotions or campaigns
2.2 Payment Information
When you make a payment, payment information may be processed through third-party payment gateways such as Razorpay or another authorised payment service provider.
CityShor generally does not require or store your complete debit-card, credit-card, CVV or banking credentials on its own systems.
Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
2.3 Transaction Information
We may collect information relating to:
• Products purchased
• Seller from whom you purchased
• Order number
• Order value
• Payment status
• Delivery status
• Cancellation and refund information
• Return and replacement information
• Customer-support history
2.4 Device and Technical Information
When you use our website or application, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Language preference
• Pages viewed
• Website interactions
• Date and time of access
• Referral information
• Cookies and similar technologies
2.5 Communication Information
If you contact us through email, phone, WhatsApp, chat, social media or other communication channels, we may retain relevant communication records for customer service, dispute resolution, security and legal compliance.
3. HOW WE USE YOUR PERSONAL DATA
We may process your personal data for the following purposes:
3.1 Account Management
To create and manage your account, authenticate your identity and provide access to the Platform.
3.2 Order Fulfilment
To process orders, communicate order status, coordinate with Sellers and arrange delivery.
3.3 Payments
To facilitate payments, refunds, cancellations, chargebacks and other payment-related activities.
3.4 Customer Support
To respond to enquiries, complaints, return requests, refund requests and other customer-service matters.
3.5 Platform Security
To detect, prevent and investigate fraud, unauthorised transactions, abuse, security incidents and other unlawful activity.
3.6 Platform Improvement
To analyse how users interact with the Platform and improve our products, services, functionality, user experience and marketplace operations.
3.7 Personalisation
Where permitted by law and based on the applicable legal basis, we may use information to personalise product recommendations, content and marketplace experiences.
3.8 Marketing
Where required, we may use your contact information to send promotional communications, offers, product updates, newsletters or other marketing communications only in accordance with applicable law and your preferences.
You may opt out of marketing communications at any time through the unsubscribe mechanism or other method provided by us.
3.9 Legal and Regulatory Compliance
We may process personal data where necessary to:
• comply with applicable laws;
• respond to lawful requests from government authorities;
• comply with court or regulatory orders;
• establish, exercise or defend legal claims;
• prevent fraud or unlawful activity; or
• protect the rights, safety and security of CityShor, users, Sellers or other persons.
4. LEGAL BASIS FOR PROCESSING
Depending on the circumstances and applicable law, personal data may be processed based on:
• your consent;
• processing necessary to provide a product or service requested by you;
• compliance with applicable legal obligations;
• legitimate and lawful business purposes where permitted by applicable law; and
• other grounds permitted under applicable data-protection laws.
Where consent is relied upon, you may withdraw consent through the mechanism provided by CityShor.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5. INFORMATION SHARED WITH SELLERS
Because CityShor is a marketplace, certain information is required to complete a transaction.
For example, when you purchase a product, the relevant Seller may receive information such as:
• Buyer name;
• delivery address;
• mobile number;
• email address where necessary;
• order details;
• product purchased; and
• information necessary to fulfil, deliver, return or support the order.
Sellers may use such information only for legitimate purposes connected with the transaction and their legal obligations.
Sellers must not use Buyer information obtained through CityShor to independently market unrelated products or services unless they have a lawful basis and the required consent or other permission under applicable law.
6. INFORMATION SHARED WITH SERVICE PROVIDERS
We may engage third-party service providers to operate our business.
These may include:
• payment gateways;
• logistics and courier companies;
• technology and hosting providers;
• cloud-storage providers;
• customer-support providers;
• communication service providers;
• analytics providers;
• fraud-prevention providers;
• marketing and advertising service providers;
• professional advisers;
• auditors; and
• legal or regulatory authorities where required.
Such parties may receive only information reasonably necessary for the services they provide, subject to applicable law and contractual or other appropriate safeguards.
7. PAYMENT PROCESSORS
Payments may be processed by third-party payment providers.
For example, CityShor may use Razorpay or another authorised payment gateway.
CityShor does not control the independent privacy practices of such payment providers.
Users should review the applicable payment provider’s privacy terms before completing a transaction where appropriate.
8. COOKIES AND SIMILAR TECHNOLOGIES
CityShor may use cookies, pixels, SDKs, local storage and similar technologies to:
• keep users logged in;
• remember preferences;
• maintain shopping-cart functionality;
• understand website usage;
• improve performance;
• measure campaigns;
• detect fraud and security threats; and
• provide relevant content or advertising where legally permitted.
You may be able to control certain cookies through your browser or device settings.
Disabling certain cookies may affect Platform functionality.
9. MARKETING COMMUNICATIONS
We may send transactional communications such as:
• order confirmations;
• payment confirmations;
• shipping updates;
• delivery notifications;
• return and refund updates;
• account-security notifications; and
• important service announcements.
These communications are generally necessary to provide the Services and may continue even if you opt out of promotional communications.
Promotional communications may include:
• offers;
• discounts;
• new product announcements;
• Seller campaigns;
• CityShor campaigns; and
• other marketing content.
Where required, we will obtain the necessary consent or provide an appropriate opt-out mechanism.
10. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
• providing Services;
• maintaining transaction records;
• resolving disputes;
• preventing fraud;
• maintaining security;
• complying with legal, tax, accounting and regulatory obligations; and
• establishing, exercising or defending legal claims.
Different categories of information may therefore be retained for different periods.
When personal data is no longer required, we will delete it, anonymise it or otherwise process it in accordance with applicable law.
11. DATA SECURITY
CityShor will implement reasonable technical and organisational measures appropriate to the nature of the personal data and the risks involved.
These measures may include:
• access controls;
• authentication mechanisms;
• encryption or equivalent security measures where appropriate;
• monitoring and logging;
• secure hosting;
• employee access restrictions;
• vendor controls; and
• incident-response procedures.
However, no online platform or method of transmission can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should immediately notify CityShor if you believe your account has been compromised.
12. DATA BREACHES AND SECURITY INCIDENTS
If CityShor becomes aware of a personal-data breach or security incident requiring notification under applicable law, CityShor will take appropriate steps, including investigation, containment, remediation and notification to relevant parties or authorities where legally required.
13. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal data, including the right to:
• obtain information about processing of your personal data;
• request access to personal data;
• request correction of inaccurate or incomplete information;
• request deletion of personal data where legally applicable;
• withdraw consent where processing is based on consent;
• exercise other rights provided under applicable data-protection law; and
• submit a grievance or complaint regarding the processing of your personal data.
The scope and availability of these rights may depend on applicable law and the circumstances of processing.
14. HOW TO EXERCISE YOUR RIGHTS
To exercise an applicable privacy right or submit a privacy-related request, contact:
Privacy / Data Protection Contact
Name: [NAME]
Designation: [DESIGNATION]
Email: [PRIVACY EMAIL]
Phone: [PHONE]
Address: [REGISTERED OFFICE ADDRESS]
Subject line: Privacy Request – CityShor Pop-Up Bazaar
To protect users from unauthorised access, CityShor may take reasonable steps to verify the identity of the person making a request.
15. WITHDRAWAL OF CONSENT
Where processing is based on consent, you may withdraw consent using the method provided by CityShor.
The method for withdrawing consent should be reasonably accessible and comparable in ease to the method used to provide consent, where required by applicable law.
Withdrawal of consent may affect our ability to provide certain Services that require the relevant information.
16. CHILDREN’S DATA
The Platform is not intended to knowingly collect personal data from children in violation of applicable law.
Where applicable law requires verifiable parental or guardian consent for processing a child’s personal data, CityShor will follow the requirements applicable to such processing.
If you believe that a child has provided personal data to CityShor in circumstances where such collection is not permitted, please contact us.
17. INTERNATIONAL DATA TRANSFERS
Some of our technology, hosting, payment, analytics or other service providers may process information outside India.
Where personal data is transferred or processed outside India, CityShor will comply with applicable legal requirements relating to such transfer and processing.
18. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links to third-party websites, applications, social-media platforms, payment services or other external services.
CityShor is not responsible for the privacy practices of third parties.
You should review the privacy policies of third-party services before providing personal information to them.
19. SELLER RESPONSIBILITY
Sellers may receive limited Buyer information necessary to fulfil orders and provide related services.
Sellers are required to handle such information in accordance with applicable law and their contractual obligations to CityShor.
A Seller’s independent processing of personal data may be governed by additional terms or notices provided by that Seller where applicable.
20. BUSINESS TRANSFERS
If CityShor undergoes a merger, acquisition, restructuring, sale of assets, financing transaction or similar corporate event, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
21. LEGAL DISCLOSURES
CityShor may disclose personal information where reasonably necessary to:
• comply with applicable law;
• respond to lawful government requests;
• comply with court orders;
• investigate fraud or unlawful activity;
• protect the security of the Platform;
• protect the rights and property of CityShor or others; or
• prevent serious harm to users or other persons.
22. DATA MINIMISATION
CityShor seeks to collect and process personal data that is reasonably necessary for the purposes described in this Privacy Policy.
We do not intend to collect personal information merely because it is technically possible to do so.
23. ACCURACY OF INFORMATION
You are responsible for ensuring that the personal information provided to CityShor is accurate and up to date.
You should update your account information when necessary, particularly your mobile number, email address and delivery information.
24. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• changes in applicable law;
• regulatory requirements;
• changes to our Services;
• changes in technology; or
• changes in our data-processing practices.
The updated Privacy Policy will be published on the Platform with the revised “Last Updated” date.
Where legally required, we will provide additional notice or obtain consent for material changes.
25. GRIEVANCE REDRESSAL
For privacy-related complaints or grievances, contact:
Grievance Officer / Data Protection Contact
Name: [NAME]
Designation: [DESIGNATION]
Email: [EMAIL]
Phone: [PHONE]
Address: [REGISTERED OFFICE ADDRESS]
Working Hours: [WORKING HOURS]
We will handle privacy-related grievances in accordance with applicable law.
26. GOVERNING LAW
This Privacy Policy shall be governed by applicable laws of India.
Nothing in this Privacy Policy is intended to restrict any rights available to individuals under mandatory applicable data-protection or consumer-protection law.
27. CONTACT US
CITYSHOR POP-UP BAZAAR
Legal Entity: CityShor LLP
Registered Office: [FULL REGISTERED ADDRESS]
Customer Support: [EMAIL]
Privacy Contact: [EMAIL]
Grievance Officer: [NAME + EMAIL]
Phone: [PHONE]
Website: [WEBSITE]
________________________________________
IMPORTANT NOTICE
This Privacy Policy should be read together with the CityShor Pop-Up Bazaar Buyer Terms & Conditions, Seller Terms, Cancellation & Refund Policy, Shipping Policy and other applicable Platform policies.
The actual data collected, vendors/service providers used, retention periods, consent mechanisms and user-rights process should match CityShor’s real technical and operational practices.
28. OWNERSHIP OF WEBSITE, BRAND, LOGO AND INTELLECTUAL PROPERTY
The CityShor Pop-Up Bazaar website, application, platform, marketplace, domain name, brand identity, trade name, logo, trademarks, service marks, trade dress, designs, graphics, photographs, text, content, software, source code, databases, layouts, features and other materials made available through the Platform are owned by, controlled by, licensed to, or otherwise used by CityShor LLP, subject to applicable third-party rights.
All intellectual property rights and other proprietary rights relating to the CityShor Pop-Up Bazaar name, logo, branding, website, application, platform, content, technology, design and related materials shall belong to CityShor LLP or its respective licensors, as applicable. CityShor LLP reserves all rights not expressly granted under this Privacy Policy or any other applicable Platform terms.
No Buyer, Seller, visitor or other person may copy, reproduce, modify, publish, distribute, transmit, display, perform, sell, license, create derivative works from, reverse engineer, commercially exploit or otherwise use the CityShor name, logo, trademarks, website content, platform materials or other intellectual property without the prior written permission of CityShor LLP, except where such use is expressly permitted by applicable law or the applicable Platform terms.
Seller names, product names, product photographs, logos, trademarks and other materials supplied by Sellers may remain the property of the respective Sellers or their licensors. Sellers grant CityShor LLP the rights and permissions necessary to display, host, reproduce, communicate, promote and otherwise use such materials for operating and promoting the CityShor marketplace, subject to the applicable Seller Terms and applicable law.
Any new website features, platform improvements, designs, content, graphics, systems, tools, processes or other materials developed by or for CityShor LLP for the operation of the Platform shall, to the extent permitted by applicable law, be owned by or licensed to CityShor LLP.
CityShor LLP may change, update, replace, expand, discontinue or transfer ownership or rights in the Platform, brand assets, website, domain names, logos, technology or other intellectual property from time to time, subject to applicable law and contractual obligations.
29. CITYSHOR LLP AS PLATFORM OWNER
For the purposes of the CityShor Pop-Up Bazaar Platform and its related website, application, brand, logo and platform intellectual property, CityShor LLP shall be identified as the platform owner and the relevant legal entity, subject to the final registered legal details and applicable law.
Note: The registered office address, official contact email, privacy/grievance officer details, phone number, website URL, and effective/update dates must be completed with CityShor LLP's actual registered and operational details before publication.