Shipping & Delivery Policy
CITYSHOR POP-UP BAZAAR
SHIPPING & DELIVERY POLICY
Last Updated: [DD/MM/YYYY]
CityShor Pop-Up Bazaar (“CityShor”, “we”, “us”, “our” or “Platform”) is an online marketplace connecting Buyers with independent Sellers, brands and businesses.
This Shipping & Delivery Policy explains how orders placed through CityShor Pop-Up Bazaar are processed, dispatched and delivered.
By placing an order on the Platform, you agree to this Policy.
1. DELIVERY OPTIONS
CityShor Pop-Up Bazaar offers two delivery options, subject to product, Seller and PIN-code availability:
Standard Delivery
Standard Delivery is the regular delivery option.
Estimated delivery time: 3–7 business days from dispatch.
Fast Delivery
Fast Delivery is an expedited delivery option available only for eligible products, Sellers and serviceable PIN codes.
Estimated delivery time: 1–3 business days from dispatch.
Fast Delivery does not mean same-day or next-day delivery unless specifically mentioned on the product page or at checkout.
The applicable delivery option and estimated delivery date will be displayed at checkout wherever available.
2. SELLER DISPATCH TIME
The Seller is responsible for processing and dispatching the order within the applicable processing time.
Unless otherwise specified on the product page:
• Fast Delivery: Order should normally be dispatched within 24 hours.
• Standard Delivery: Order should normally be dispatched within 1–2 business days.
Customised, personalised, made-to-order or specially prepared products may require additional processing time. Any additional processing time will be communicated on the product page wherever reasonably possible.
3. DELIVERY TIMELINE
The total delivery timeline generally consists of:
Seller Processing Time + Courier Transit Time
Once the Seller hands the package to the logistics partner, the shipment enters the courier transit period.
Estimated delivery timelines may vary depending on:
• Seller location;
• Buyer location;
• PIN-code serviceability;
• courier availability;
• product category;
• weekends and public holidays;
• weather;
• transportation conditions;
• high-volume periods; and
• circumstances beyond reasonable control.
4. THIRD-PARTY DELIVERY PARTNER
CityShor LLP may engage third-party delivery and logistics partners for the fulfilment of orders placed through the Platform.
The third-party delivery partner will manage delivery-related operations, including shipment pickup, transportation, delivery attempts, shipment tracking, return shipments and Return to Origin (RTO) processes, as applicable.
Where Cash on Delivery (COD) is offered, the third-party delivery partner may also facilitate COD collection and related delivery processes on behalf of CityShor LLP.
The availability and operation of delivery, returns and COD services may depend on the delivery partner's serviceability, operational procedures, product category, PIN code, order value and other applicable factors.
CityShor LLP may share necessary order, delivery and contact information with the appointed third-party delivery partner solely for the purpose of fulfilling and managing the relevant order and related delivery or return services, subject to applicable law and the Platform's privacy practices.
5. SHIPPING CHARGES
Applicable shipping charges will be displayed to the Buyer before the order is confirmed.
Shipping charges may vary based on:
• delivery location;
• product weight and dimensions;
• delivery option selected;
• Seller location;
• courier partner;
• number of products; and
• other applicable logistics factors.
Where free shipping is offered, the applicable conditions will be displayed on the Platform.
6. MULTIPLE PRODUCTS OR SELLERS
If an order contains products from different Sellers, the products may be dispatched and delivered separately.
Buyers may therefore receive:
• separate shipments;
• separate tracking numbers; and
• deliveries on different dates.
Applicable shipping charges, if any, will be displayed at checkout.
7. DELIVERY ADDRESS
The Buyer is responsible for providing a complete and accurate delivery address, including:
• recipient name;
• house/building number;
• street/locality;
• city;
• state;
• PIN code; and
• valid contact number.
CityShor and the Seller shall not be responsible for delivery failure caused by incorrect or incomplete information provided by the Buyer.
8. TRACKING
Where tracking is available, the Buyer may receive the tracking details through the Platform, email, SMS, WhatsApp or another applicable communication channel.
Courier tracking information is provided by the logistics partner and may occasionally take time to update.
9. DELIVERY ATTEMPTS
The courier partner may make delivery attempts in accordance with its operational procedures.
Delivery may fail where:
• the recipient is unavailable;
• the address is incorrect or inaccessible;
• the recipient refuses the package;
• the contact number is unreachable; or
• other circumstances prevent delivery.
If the shipment is returned to the Seller because of circumstances attributable to the Buyer, additional delivery or re-shipping charges may apply where permitted and disclosed.
10. DAMAGED OR TAMPERED PACKAGE
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, the Buyer should, where reasonably possible:
1. photograph or record the package;
2. inform the delivery agent;
3. report the issue to CityShor customer support; and
4. retain the packaging and product.
The Buyer should not dispose of the packaging until the matter has been resolved.
Failure to report visible damage immediately will not, by itself, remove any statutory consumer rights available under applicable law.
11. WRONG, DAMAGED OR DEFECTIVE PRODUCT
If the Buyer receives:
• a wrong product;
• a damaged product;
• a defective product;
• a materially different product; or
• a product with missing components,
the Buyer should contact CityShor customer support within the period specified in the applicable Return & Refund Policy.
The Buyer may be required to provide photographs, videos, packaging information, invoice details or other reasonable evidence to assist with the investigation.
Depending on the circumstances, the available remedy may include replacement, repair, refund or another remedy available under applicable law and the relevant policy.
12. MISSING PRODUCT
If an item is missing from a delivered order, the Buyer should report the issue to CityShor customer support as soon as reasonably possible.
CityShor may investigate the matter with the Seller and logistics partner.
Where the missing item is confirmed, the applicable refund, replacement or other remedy will be processed in accordance with the applicable policy and law.
13. REMOTE AND NON-SERVICEABLE AREAS
Delivery availability depends on PIN-code serviceability.
Certain remote or restricted locations may have:
• limited delivery options;
• longer delivery timelines; or
• no delivery service.
If a PIN code is not serviceable, CityShor may be unable to accept or fulfil the order for that address.
14. FAST DELIVERY AVAILABILITY
Fast Delivery is not available for every product.
It may be unavailable for:
• customised products;
• personalised products;
• made-to-order products;
• products requiring special handling;
• oversized products;
• certain remote locations;
• non-serviceable PIN codes; or
• products where the Seller does not offer expedited dispatch.
If Fast Delivery is available, the applicable charge and estimated delivery timeline will be displayed before payment.
15. DELIVERY DELAYS
CityShor and its Sellers will make reasonable efforts to meet the estimated delivery timeline.
However, delays may occur because of:
• courier delays;
• Seller processing delays;
• incorrect address information;
• weather conditions;
• public holidays;
• transportation disruptions;
• strikes;
• natural disasters;
• government restrictions;
• technical failures;
• exceptionally high order volumes; or
• other circumstances beyond reasonable control.
Where a material delay occurs, CityShor may provide an updated estimated delivery timeline.
16. FORCE MAJEURE
CityShor shall not be responsible for delays caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, fire, war, civil unrest, strikes, epidemics, government restrictions, transportation disruptions or major logistics-network failures.
17. CASH ON DELIVERY
Cash on Delivery (“COD”) may be available only for selected products, Sellers and PIN codes.
COD availability may depend on order value, location, product category, courier availability and other operational factors.
The Buyer may be required to provide an OTP or other confirmation at the time of delivery.
18. RETURN TO ORIGIN
If a shipment cannot be delivered after reasonable delivery attempts, it may be returned to the Seller.
Where the failure is attributable to the Seller or logistics provider, the Buyer will not ordinarily be responsible for re-delivery or return costs.
Where the failure is attributable to the Buyer, the consequences will be handled according to the applicable Return & Refund Policy and applicable law.
19. DELIVERY COMMITMENT
The delivery dates displayed on the Platform are estimated delivery timelines unless CityShor expressly identifies a particular delivery date or service as a guaranteed delivery commitment.
CityShor does not guarantee uninterrupted courier service or delivery within an estimated period where the delay is caused by circumstances beyond its reasonable control.
Nothing in this Policy limits any mandatory rights or remedies available to consumers under applicable Indian law.
20. CUSTOMER SUPPORT
For shipping and delivery-related queries, contact:
CityShor Pop-Up Bazaar Customer Support
Email: [EMAIL]
Phone / WhatsApp: [NUMBER]
Working Hours: [WORKING HOURS]
Please provide your Order ID when contacting customer support.
21. CHANGES TO THIS POLICY
CityShor may update this Shipping & Delivery Policy from time to time.
The latest version will be published on the Platform with the applicable “Last Updated” date.
22. GOVERNING LAW
This Policy shall be governed by the laws of India.
Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.
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CITYSHOR POP-UP BAZAAR
Legal Entity: CITYSHOR POPOUP BAZAAR
Registered Office: The House of CityShor, Off, Sarkhej - Gandhinagar Hwy, next to madhav oeuvre, behind Shivalik Shilp, Satellite, Ahmedabad, Gujarat 380058
Customer Support: [EMAIL]
Website: [WEBSITE]
Grievance Officer: Neville Gandhi