Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 5 days of receiving the product, subject to the terms below.
1. Return Period
A return request must be raised within **5 days from the date of delivery.
Products returned after 5 days may not be accepted.
2. Eligibility for Return
To be eligible for a return:
The product must be unused and in its original condition.
he product must be returned with its original packaging, tags, labels and accessories, wherever applicable.
The product should not be damaged, washed, altered or used.
A valid invoice/order confirmation must be provided.
3. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with photographs/videos of the product and packaging.
After verification, we may offer a replacement, exchange or refund, as applicable.
4. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including:
Personalised or customised products
Products specifically made or ordered for the customer
Used products
Products damaged after delivery due to customer handling
Products marked as “Non-Returnable” on the product page
5. Return Shipping
If the return is due to receiving a damaged, defective or incorrect product, return shipping may be arranged or reimbursed as applicable.
For returns due to a change of mind, size preference or personal preference, return shipping charges may be deducted from the refund or may be borne by the customer.
6. Refund
Once the returned product is received and inspected, the refund will be processed if the return is approved.
Approved refunds will generally be credited to the original payment method within 5–7 business days, depending on the payment provider or bank.
Shipping charges, packaging charges, convenience charges or other applicable fees may be non-refundable.
7. Cancellation
Orders may be cancelled before they are dispatched, subject to the order status.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
8. Return Approval
All returns are subject to verification and approval. We reserve the right to reject a return if the product does not meet the eligibility conditions mentioned above.
9. How to Request a Return
To initiate a return, please contact our customer support with:
Order ID
Product name
Reason for return
Photographs/videos, wherever applicable
Our team will provide the next steps after reviewing the request.
Important: Please do not send a product back without receiving return instructions from our team.